Public institutions have begun to use AI systems in areas that directly impact people’s lives, including labor, law, health, and migration. Explainability ensures that these systems are understandable to the involved stakeholders, while its emerging counterpart contestability enables them to challenge AI decisions. Both principles support the responsible use of AI systems, but their implementation needs to take into account the needs of people without technical background, AI novices. I conduct interviews and workshops to explore how explainable AI can be made suitable for AI novices, how explanations can support their agency by allowing them to contest decisions, and how this intersection is conceptualized. My research aims to inform policy and public institutions on how to implement responsible AI by designing for explainability and contestability. The Remote Doctoral Consortium would allow me to discuss with peers how these principles can be realized and account for human factors in their design.

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